In the interest of good communication, this is a statement of our business policies:
APPOINTMENT CANCELLATION POLICY:
Your appointment times are specially reserved for you. Our policy is: 24 hours- a full working day’s
notice is required to change or cancel an appointment (this means a Friday a.m. call for Monday a.m. appointment). Otherwise, the time is charged at $60 per half hour. There are exceptions for bona-fide emergencies.
Payment is expected at time treatment is provided. You may pay by cash, cheque, MasterCard, Visa, Amex (2% surcharge applies), Qcard, Eftpos, or direct credit (by prior arrangement only). Unpaid accounts will incur late payment fees and collection costs.
SUGGESTIONS AND CRITICISM:
We invite constructive criticism as a way to improve our service and treatment management. You may address any suggestions to our staff at any time. Discretion is our policy. Should you have a specific complaint, you may present this verbally or in writing for the doctor’s attention.
Our guarantee is that you shall receive a high standard of care, materials and procedures, and that the final treatment result will be of such a standard. We cannot guarantee the lifespan of the treatment because we are not in control of the stresses the treatment will undergo over time.