In the interest of good communication, this is a statement of our business policies:

APPOINTMENT CANCELLATION POLICY:

Your appointment times are specially reserved for you.   Our policy is: 24 hours- a full working day’s
notice is required to change or  cancel an appointment (this means a Friday a.m. call for Monday a.m. appointment).  Otherwise, the time is charged at $60 per half hour.  There are exceptions for bona-fide emergencies.

PAYMENT POLICY:

Payment is expected at time treatment is provided.  You may pay by cash, cheque, MasterCard, Visa, Amex (2% surcharge applies), Qcard, Eftpos, or direct credit (by prior arrangement only).  Unpaid accounts will incur late payment fees and collection costs.

SUGGESTIONS AND CRITICISM:

We invite constructive criticism as a way to improve our service and treatment management.  You may address any suggestions to our staff at any time. Discretion is our policy.  Should you have a specific complaint, you may present this verbally or in writing for the doctor’s attention.

GUARANTEES:

Our guarantee is that you shall receive a high standard of care, materials and procedures, and that the final treatment result will be of such a standard.  We cannot guarantee the lifespan of the treatment because we are not in control of the stresses the treatment will undergo over time.